Customer Experience (CX)
A great customer experience takes input energy, critical thinking, and tapping the soul to turn the mediocre and mundane into WOW.
Sales and Service Design
A great experience often is built with a backbone of great sales and service design and execution. It's about great choreography of people, processes, and systems that enable emotion and empathy.
Every employee of your company is a brand ambassador. How much care do you put in selection, on-boarding, and development? Really?
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